Contact information

Contact Information - Kailani Coffee & Tea Co.

Last updated: October 4, 2025

We're here to help! At Kailani Coffee & Tea Co., we're committed to providing excellent customer service and support. Here's how you can reach us:

Business Information

Legal Business Name: Kailani Coffee & Tea Co.
Physical Address: 8881 N 101st Dr, Peoria, AZ 85345, United States

Contact Methods

Primary Contact

  • Email: kailanicoffeetea@gmail.com
  • Response Time: Within 24 hours during business days
  • Best For: General inquiries, order questions, customer support

Phone Support

  • Phone: 208-446-9363
  • Answering Hours: Monday-Friday, 8 AM - 2 PM MST
  • Best For: Urgent order issues, shipping problems (leave detailed voice message)

Online Support

  • Website Chat: Available on our store site during business hours
  • Social Media: facebook.com/kailanicoffee
  • Response Time: Within 4 hours during business hours

What to Include When Contacting Us

To help us assist you quickly, please include:

  • Your order number (if applicable)
  • Your name and email address
  • Detailed description of your question or issue
  • Any relevant photos (for product quality issues)

Types of Inquiries We Handle

Order Support

  • Order status and tracking
  • Shipping questions
  • Order changes or cancellations
  • Payment issues

Product Support

  • Coffee quality concerns
  • Product recommendations
  • Brewing questions
  • Replacement requests

General Inquiries

  • Company information
  • Wholesale opportunities
  • Partnership inquiries
  • Feedback and suggestions

Response Time Commitments

  • Email: Within 24 hours during business days
  • Phone: Immediate during business hours
  • Website Chat: Within 15 minutes during business hours
  • Social Media: Within 4 hours during business days

Business Days: Monday through Friday, excluding federal holidays

Emergency Contact

For urgent shipping issues or time-sensitive order problems:

Business Hours

Customer Service Hours:

  • Monday - Friday: 8:00 AM - 6:00 PM MST
  • Saturday - Sunday: Limited availability (email only)
  • Time Zone: Mountain Standard Time (MST/MDT)

Holiday Schedule: We observe major federal holidays. During holidays, response times may be extended to the next business day.

Mailing Address

For returns, legal notices, or written correspondence:

Kailani Coffee & Tea Co.
8881 N 101st Dr
Peoria, AZ 85345
United States

Additional Resources

Accessibility

We're committed to making our customer service accessible to everyone. If you need assistance in a specific format or have accessibility needs, please let us know and we'll accommodate your request.