Privacy policy

Privacy Policy - Kailani Coffee & Tea Co.

Effective Date: October 4, 2025
Last Updated: October 4, 2025

Kailani Coffee & Tea Co. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

Personal Information You Provide

When you make a purchase or create an account, we collect:

  • Contact Information: Name, email address, phone number, billing and shipping addresses
  • Payment Information: Credit card details, billing information (processed securely through Shopify Payments and other payment processors)
  • Account Information: Order history, preferences, communication preferences
  • Customer Service: Information you provide when contacting us for support

Information Collected Automatically

When you visit our website, we may collect:

  • Technical Information: IP address, browser type and version, device information
  • Usage Data: Pages visited, time spent on site, navigation patterns, referral sources
  • Cookies and Tracking: Session cookies, preference cookies, analytics cookies
  • Marketing Data: Email engagement, campaign effectiveness

2. How We Use Your Information

We use your information to:

  • Order Processing: Fulfill orders, process payments, arrange shipping
  • Customer Service: Provide support, respond to inquiries, resolve issues
  • Account Management: Maintain your account, update preferences
  • Marketing Communications: Send promotional emails, product updates (with your consent)
  • Business Operations: Improve our products and services, analyze website performance
  • Legal Compliance: Meet legal obligations, prevent fraud, ensure security
  • Quality Assurance: Work with suppliers to maintain our 99.9575% accuracy rate

3. Information Sharing and Disclosure

Service Providers

We share information with trusted third-party service providers:

  • Shopify: E-commerce platform and hosting
  • Payment Processors: Shopify Payments, PayPal, Stripe for secure payment processing
  • Shipping Companies: USPS, FedEx, UPS for order fulfillment
  • Email Services: Shopify Email, Mailchimp for marketing communications
  • Analytics: Google Analytics for website performance analysis
  • Customer Support: Help desk and chat services

Business Partners

  • Coffee Suppliers: Roasting partners who fulfill your orders
  • Fulfillment Centers: Third-party logistics providers

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our terms of service

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Retention

We retain your personal information for:

  • Account Information: As long as your account is active, plus 7 years for legal compliance
  • Order Information: 7 years for tax and legal requirements
  • Marketing Data: Until you unsubscribe or request deletion
  • Website Analytics: 26 months (Google Analytics default)

5. Data Security

We implement comprehensive security measures:

  • Encryption: SSL/TLS encryption for data transmission
  • Secure Payment Processing: PCI DSS compliant payment systems
  • Access Controls: Limited employee access on need-to-know basis
  • Regular Monitoring: Security assessments and vulnerability testing
  • Data Backup: Secure backup and recovery procedures

6. Your Rights and Choices

All Customers

  • Access: Request a copy of your personal information
  • Update: Modify your account information and preferences
  • Marketing Opt-Out: Unsubscribe from marketing emails at any time
  • Cookie Control: Manage cookies through browser settings
  • Account Deletion: Request deletion of your account and data

California Residents (CCPA/CPRA Rights)

  • Right to Know: What personal information we collect and how it's used
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information
  • Right to Non-Discrimination: Equal service regardless of privacy choices

EU/UK Residents (GDPR Rights)

  • Data Portability: Receive your data in a portable format
  • Rectification: Correct inaccurate personal information
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests

To exercise your rights, contact us at kailanicoffeetea@gmail.com

7. Cookies and Tracking Technologies

Types of Cookies We Use

  • Essential Cookies: Required for website functionality (shopping cart, checkout)
  • Performance Cookies: Analytics to improve website performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Personalized advertising and email campaigns

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. International Data Transfers

If you're located outside the United States:

  • Your information may be transferred to and processed in the United States
  • We ensure appropriate safeguards for international transfers
  • For EU residents, we rely on adequacy decisions and standard contractual clauses

International Orders

  • We do not guarantee international delivery due to customs complexities
  • Additional privacy laws may apply based on your location
  • Customs authorities may access package information

9. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. Data Breach Notification

In the event of a data breach affecting your personal information, we will:

  • Notify affected customers within 72 hours when feasible
  • Provide details about the breach and steps being taken
  • Offer guidance on protective measures you can take

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our business practices
  • New legal requirements
  • Enhanced privacy protections

We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notification for significant changes
  • Updating the "Last Updated" date

13. Contact Information

For privacy-related questions or to exercise your rights:

  • Email: KailaniCoffeeTea@gmail.com
  • Subject Line: "Privacy Request" for faster processing
  • Response Time: Within 30 days for rights requests
  • Mailing Address: 8881 N 101st Dr., Peoria, AZ 85345
  • Website Chat: Available on our store site
  • Social Media: facebook.com/KailaniCoffee

For California residents: You may also contact us to learn more about your CCPA rights and how to exercise them.

For EU/UK residents: You have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.