Shipping policy

Shipping Policy - Kailani Coffee & Tea Co.

Last updated: October 14, 2025

At Kailani Coffee & Tea Co., we're committed to delivering the freshest coffee possible. Our unique roasting and fulfillment process ensures you receive coffee at peak quality and flavor.

Our Freshness Promise

We partner with roasters who prioritize quality over speed, roasting in frequent small batches based on customer demand—not warehouse inventory. This means your coffee isn't sitting around waiting to be sold. Our roasting schedule is guided by actual orders, ensuring maximum freshness.

Key Benefits:

  • Coffee roasted specifically for your order
  • Orders often packed and shipped the same day they're roasted
  • Minimal storage time for maximum flavor and character
  • Quality-focused process over speed

Domestic Shipping (United States)

Processing Time

1-5 business days for roasting and preparation before shipping

This processing time allows our roasting partners to:

  • Roast your coffee to order in small batches
  • Ensure optimal freshness and quality
  • Pack your order with care

Shipping Methods & Costs

  • Free Standard Shipping: USPS Ground (1-5 business days)
  • Expedited Options: Available at checkout for faster delivery
  • Free shipping threshold: All domestic orders qualify for free standard shipping

Total Delivery Time

2-10 business days from order placement to delivery

Bulk Orders (Direct Ship)

Important: All Bulk (Direct Ship) orders are shipped ex-warehouse ("ex-warehouse" means the seller's responsibility ends when the products are handed over to carrier) with shipping arranged as a courtesy. The buyer assumes ownership and responsibility when the order leaves our facility.

For bulk orders:

  • Orders ship directly from one of our warehouses in either Temecula, CA or Chicago, IL
  • Shipping is arranged as a convenience to you
  • Title and risk of loss transfer to you upon departure from one of our facilities
  • You are responsible for the goods once they leave our warehouse
  • Delivery timeframes may vary based on order size and destination
  • Please ensure someone is available to receive the shipment at your specified location

Tracking Information

All orders include tracking information automatically sent to your email. You'll receive notifications when:

  • Your order is confirmed
  • Your coffee is roasted and packed
  • Your order ships with tracking details
  • Your order is delivered

International Shipping

Availability

International shipping is available to most countries worldwide via USPS First-Class Package International.

Shipping Rates

International shipping rates are calculated at checkout based on:

  • Package weight (standard 2 lbs calculation)
  • Destination country
  • Current USPS international rates

Estimate shipping costs: Use the USPS Price Calculator with zip code 85345 (our location) as origin. *Note: USPS Price Calculator should only be used as an estimate and may not reflect actual shipping cost.

International Shipping Terms

Please read carefully before placing an international order:

  • Delivery Times: 7-21 business days (varies by destination and customs)
  • Customs & Duties: Customer is responsible for all customs fees, duties, and taxes
  • Delivery Responsibility: Customer assumes responsibility once package leaves the US
  • Limited Support: International shipping issues have limited resolution options due to customs and international carrier restrictions

Order Changes and Cancellations

Due to our fresh-roasting process, orders begin roasting quickly after placement. Please contact us immediately if you need to make changes or cancel your order. Once roasting begins, we cannot modify or cancel orders.

Contact us within 2 hours of placing your order for the best chance of making changes.

Shipping Issues & Damage

Domestic Orders

If you experience shipping issues with domestic orders:

  • Contact us immediately with your order number and tracking information
  • We'll investigate with the carrier
  • Replacement or refund provided per our return policy
  • We handle all carrier claims on your behalf

International Orders

For international shipping issues:

  • Contact us with order details and local tracking information
  • We'll provide available documentation for local carrier claims
  • Resolution options may be limited due to international shipping restrictions

Holiday & Peak Season Shipping

During peak seasons (holidays, major sales events):

  • Processing times may extend to 7-10 business days
  • We recommend ordering early for gift deliveries
  • Updated timelines will be posted on our website during peak periods

Contact Information

Questions about shipping or your order?

When contacting us, please include:

  • Your order number
  • Tracking information (if available)
  • Description of the issue

Policy Updates: This shipping policy may be updated to reflect changes in our processes or carrier services. Any updates will be posted with a new revision date.